Working draft. G360 is in testing. This page is a working draft and will be reviewed by a New Zealand lawyer before G360 opens to customers.
Operational Excellence Ltd provides Gestalt 360 (G360). This policy explains what personal information we collect, why, who we share it with, and your rights under the New Zealand Privacy Act 2020.
What we collect
- Account details: your name, email address, password (stored encrypted) and, for coaches, details of your coaching experience.
- Your business information: profile details, questionnaire answers, scores, programme, actions, notes and any financial figures you enter.
- Conversations with the AI Business Coach, and requests you make to talk to a person.
- Subscription details: your plan and payment status. Card payments are handled by Stripe; we never see or store your card number.
- Technical information: sign-in times, and an activity log of changes made in G360, used for security and support.
Why we use it
To provide G360 to you; to run your subscription; to keep your account secure; to send you emails about your account and how to get started; to answer your questions; and to improve G360. We do not sell your information or use it for advertising.
Who can see it
You, and anyone you or your coach give a login to for your business. If you work with a coach through G360, your coach can see and manage your G360. Our staff can see it only to provide support or when the law requires.
Who we share it with
- Stripe (payments), which may store information in the United States and other countries.
- Anthropic (Claude), which provides the AI Business Coach. When you use AI features, the relevant parts of your G360 and the conversation are sent to Anthropic in the United States to generate replies. They are not used to train AI models.
- Automattic (WordPress.com), which hosts our website and G360.
These providers may store information outside New Zealand. We use reputable providers whose protections are comparable to New Zealand’s, as the Privacy Act requires.
How long we keep it
While your account is active, and for up to 12 months after it ends so you can return or ask for a copy, unless you ask us to delete it sooner or the law requires us to keep it longer (for example, financial records).
Security
Information is stored on secure, encrypted connections, and each person can see only the businesses they are allowed to. Every change is logged.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. You can also ask for a copy of your G360 or for it to be deleted. Email info@operationalexcellence.co.nz. If you are not happy with how we handle your request, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).
Changes
We may update this policy and will tell you about important changes.